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Customer Service Supervisor

A customer service supervisor or a call center customer service supervisor is also known as a call center team leader in some organizations. The job of a customer service supervisor is a well paying job and candidates who would like to apply for this post need a great customer service supervisor resume that will help them showcase their skills as mentors, team managers and great professionals. The customer service supervisor is responsible for managing a team of customer support representatives, who in turn cater to the needs of the organizations customers over the phone. The supervisor is responsible for managing and maintaining his or her team’s performance and is required to ensure that performance targets and goals are met . A call center supervisor is also required to carry out multiple tasks ranging from ensuring that customers are provided with the best service, managing people issues and carrying out other administrative tasks.

Job Description: The role of a customer service supervisor includes supervising activities of the team, planning and preparing work schedules, evaluating the agents performance and team performance, Assigning of tasks to the team, taking care of the training needs analysis of the team, resolving customer issues and complaints, reviewing agents or subordinates performance and documenting the weekly, monthly, quarterly and annual performance of the individual.

Skill requirements: A customer service supervisor needs to have good communication skills, good people management and time management skills, should be able to analyze data and draw interpretations for it, should be resourceful, positive, highly motivated and should be able to motivate his or her team and must be able to achieve targets.

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Educational requirements: When creating a customer service supervisor resume, one needs to emphasize the candidate’s educational qualifications. Most organizations look for college graduates for the job, however having a post graduate degree in business management and administration is an added bonus and will help you have an advantage over the competition when you apply for the job.

In this section we have a few sample customer service supervisor resumes that you can refer to when drafting your own profile for the post of a supervisor. These sample resumes have been written by a professional resume writer and highlight the skills and qualities that employees would like a candidate to have and which are required by a good customer service supervisor.

You can download these sample customer service supervisor and customize them to suit your profile, these resume samples will give your career a head start and give you a professional looking resume.

Refer to the Sample Resume are given below:

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