A  senior technical customer support representative works in a technical support department of a call center and is primarily responsible for providing technical assistance to customers who call up the call center, dealing with escalated customer complaints, investigating issues that were unresolved by other representatives and dealing with complex technical issues.

A senior technical support customer representative is required to troubleshoot the problem to determine and solve the customers queries. Some of the skills that a good senior technical customer support representative require are good product knowledge, good customer service skills, good communication skills, patience and should be able to provide the customer a resolution.

In this section we have a few sample resumes for senior technical customer support representative, which focus on the key skills and qualities that a good senior technical customer support representative must have. These sample senior technical customer support resumes have been written by professional resume writers and will help you get a head start over the competition. You can use these resume samples as a reference or download these sample resumes and give your senior technical customer support resume a professional touch.

Some Common Formats for Senior Technical Customer Support Representative Resume are given below: