Andrew Rose
123 East Street
New York
999-999-9999
andrewrose@xyz.com

Objective:	Interested in the position of a customer service supervisor with a grAn interestinowing call center.

Experience:	GPL Call Center	New York
	Customer Service Supervisor/Manager	3/3/2009 to Present
Ÿ	Issued instructions and assigned duties to customer service agents.
Ÿ	Supervised and coordinated activities of agents engaged in customer service activities.
Ÿ	Observed and evaluated workers' performance.
Ÿ	Resolved complaints and answered questions of customers regarding services and procedures.
Ÿ	Trained and instructed employees.
Ÿ	Interpreted and communicated work procedures and company policies to staff.
Ÿ	Helped workers in resolving problems and completing work.
Ÿ	Reviewed and checked work of subordinates such as reports, records, and applications for accuracy and content and corrected errors.
Ÿ	Made recommendations to management concerning staff and improvement of procedures.
Ÿ	Planned and developed improved procedures.
Ÿ	Requisitioned and purchased supplies.
Ÿ	Planned, prepared, and devised work schedules, according to budgets and workloads.
Ÿ	Prepared, maintained, and submitted reports and records, such as budgets and operational and personnel reports.

	XYZ Call Center	New York
	Senior Customer Service Representative	3/3/2007 to 3/3/2009
Ÿ	Delivered customer service to customers who called into the call center.
Ÿ	Built customer satisfaction and loyalty by providing best customer service.
Ÿ	Provided timely and effective resolution to a range of customer queries related to the
Ÿ	product/ service.
Ÿ	Strive for one-call resolution of customer issues.
Ÿ	Complete ongoing training to stay abreast of product, service and policy changes.

Education:	Stae University of New York	New York
	Bachelors Degree in Management	2007

Awards:

References:	Available upon request