John Smith
123 Elm Street
New York
999-999-9999
johnsmith@xyz.com

Objective:	Interested in a position of an inbound call center agent with a growing call center

Key Skills:	Ÿ	Great customer service
Ÿ	Great communication skills
Ÿ	Fast learner with a positive attitude
Ÿ	Proficient at using computers

Experience:	GPL Call Center	New York
	Inbound Call Center Agent	3/3/2009 to Present
Ÿ	Delivered customer service to customers who called into the call center.
Ÿ	Built customer satisfaction and loyalty by providing best customer service.
Ÿ	Provided timely and effective resolution to a range of customer queries related to the product/ service.
Ÿ	Strive for one-call resolution of customer issues. 
Ÿ	Complete ongoing training to stay abreast of product, service and policy changes.
Ÿ	Demonstrate best judgment in the disbursement of adjustments and credits.
Ÿ	Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

Education:	State University of New York	New York
	Bachelors of Arts	2009

	Sunny Dale High School	New York
	High School Diploma	2004

References:	Available upon request