John Smith
123 Elm Street
New York
999-999-9999
johnsmith@xyz.com

Objective:	Interested in a position of an inbound call center agent with a growing call center

Key Skills:	à	Great customer service
à	Great communication skills
à	Fast learner with a positive attitude
à	Proficient at using computers

Experience:
  
3/3/2007	GPL Call Center	New York
to 3/3/2009	Inbound Call Center Agent	
à	Delivered customer service to customers who called into the call center.
à	Built customer satisfaction and loyalty by providing best customer service.
à	Provided timely and effective resolution to a range of customer queries related to the product/ service.
à	Strive for one-call resolution of customer issues. 
à	Complete ongoing training to stay abreast of product, service and policy changes.
à	Demonstrate best judgment in the disbursement of adjustments and credits.
à	Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

3/3/2009	GPL Call Center	New York
to Present	Inbound Call Center Senior Agent	
à	Mentored and nurtured new hire call center agents.
à	Trained agents on new updates to the product.
à	Took over escalation calls in case required
à	Delivered customer service to customers who called into the call center.
à	Built customer satisfaction and loyalty by providing best customer service.
à	Provided timely and effective resolution to a range of customer queries related to the product/ service.
à	Strive for one-call resolution of customer issues. 
à	Complete ongoing training to stay abreast of product, service and policy changes.

Education:	State University of New York	New York
	Bachelors of Arts	2009

	Sunny Dale High School	New York
	High School Diploma	2004

References:	Available upon request