Insurance Customer Service Representative

Insurance customer service representatives are professionals who work in the customer service department of an insurance company and are required to assist the customer of the company with information or queries regarding the insurance covers and policies that have been provided to the customers. Candidates need to have a well drafted insurance customer service representative resume if they want to be successful in landing a job with a leading company. The field of customer service is very vast and there is a growing demand for talented and good customer service representatives. Candidates looking for a job in this field would be well equipped to tackle the competition and improve their chances of landing a job in this field if they are equipped with the right resume for a insurance customer service representative that focuses on the candidates key skills and qualities. In this section we take a look at some very important information about the job as well as look at a few sample resumes that can help you create the perfect resume for your profile.

Job Description:  The primary responsibility of an insurance customer service representative is to interact or answer phone calls from customers looking for information in regards with their insurance products.  The professional is required to assist the customer by providing the correct resolution over the phone and ensure that the customer is satisfied with the service provided. At times the professional is also required to sell various products to the customer either when the customer calls in or by calling up the customer and providing the information to them.

Skills Requirement: The candidate who is interested in applying for the job needs to have certain skills that make him or her eligible for the job, the skills that re required include good oral and written communication skills, ability to deal with difficult and irate customers, patience, should be a good listener, should be able to resolve the customers queries, sound knowledge of the companies policies and procedures, good knowledge of various insurance products being sold, good computer skills, good typing speed and hard working.

Educational Requirements: Candidates who apply for the job are not required to be highly qualified, many organizations accept people who have a high school diploma, however a few organizations require that candidates must have a college degree or an associate degree.  Having a college degree is an advantage that will assist the candidate in climbing the corporate ladder of success.


When writing a insurance customer service representative resume, the candidate must ensure that the skills that are important for the job are highlighted. Any prior customer service experience or jobs need to be highlighted as well as this will help you improve your chances of getting the job.

Here we have a few sample insurance customer service representative resumes that have been written by our team of professional writers. These samples focus on the key skills and competencies of the candidates which employers would love to see in the person that they hire for the job. You can refer to the sample resumes that we have given below and learn how to write a profile that is both effective and will help impress employers and recruiters.

Browse through the sample resumes given here:

Sample Resume 1

Sample Resume 2

Sample Resume 3

Sample Resume 4

Sample Resume 5

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