An Inbound call center senior agent, or a call center voice senior agent is primarily responsible for providing customer service to customers who call into the call center with queries and questions regarding a product or service. The inbound voice call center senior agent is required to assist the customer with these questions and ensure that the customers queries have been answered. Along with taking calls and inbound call center senior agent, is also assigned additional responsibilities like conducting trainings, assisting with various administrative tasks and mentoring new agents.

A senior voice agent or senior call center voice agent needs to ensure that the customer service provided is of the highest standards and that the customer should not have to call up again for the same query.

Some of the skills required for an inbound senior voice agent are, great customer service skills, patience, dedication and great communication skills.

In this section we have a few sample resumes for inbound call center senior agent that have been written by a professional resume writer, keeping in mind the skills that are necessary for a senior call center voice agents job.  You can download these call center senior agent sample resumes and customize them to suit your profile. These resumes will help give your career a boost and give your resume a professional touch.

Some Common Formats for Inbound Call Center Senior Agent Resume are given below: