An outbound customer service representative is a person who works in a call center’s out bound department and is responsible for calling up customers either to promote and sell a product or gather further information from existing customers. Candidates interested in applying for the job need to ensure that they have a great outbound customer service representative resume that will help them highlight their skills, talent and knowledge. An outbound customer service representative’s job is a well paying job with some positions having very high incentives that candidates can earn through sales commissions. This has lead to a high number of job seekers looking for these positions and one needs a out bound customer service representative resume that can help you get the job. Here we have a few details that you can use when drafting your resume.
Job Description: A outbound customer service representative is required to contact customers from a database provided to the representative, the representative may be required to contact customers either to sell a product or service, collect information to complete a transaction or to verify information for a transaction. At times representatives are also required to call the customer to gauge customer satisfaction levels through customer surveys.
Skill requirements: A outbound caller or representative needs to have very good communication skills, good sales skills, should be a quick learner, should be able to work under pressure, should be goal oriented, a good team player, positive and motivated.
Educational requirements: most call centers recruiting candidates for the post of a outbound representative look for candidates with a high school diploma, however having a college degree can help the candidate grow with the organization and further his or her career.
When drafting a out bound customer service representative resume, one must keep in mind that the resume should reflect the qualities and skills that the employers is looking for in a candidate, highlighting the key skills of the candidate like good sales skills, good communication, goal and result oriented, hard working etc, will help your resume stand out amongst the competition and help you get noticed by the recruiting staff. In addition candidates having prior sales experience or out bound customer service experience definitely stand at gaining an advantage and must include this on the resume; one must also highlight the achievements like best sales in the month, highest collection in the month etc to highlight your expertise as a good out bound agent.
Here we have a few samples out bound customer service representative resumes that have been written keeping the candidates key skills and core competencies in mind, these skills have been highlighted in a way that it helps create an impressive resume and will catch the eyes of a employer. You can use this sample resume given here as a reference and create your very own eye catching and effective resume that will not only help you stand out amongst the competition but help you get a good job with a reputed organization.
Refer to our Sample Resumes given below: